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Do I need to create an account?

Not if you are only browsing the site. If you make a purchase, an account will automatically be created for you during the checkout process using your e-mail address. As a security precaution, after ordering you will receive an e-mail informing you that your account is set up. This e-mail will contain a link that will remain active for a single use, for you to change the randomly generated password.

How do I change my password? What if I forget my password?

To change your password: Log in, click on My Account, then click on the edit tab and follow the instructions.

If you forget your password: Click on the “login” link on the top right of the home page and then click “Forgot password.” You will then be prompted for your e-mail address and instructions to reset your password.

How soon am I charged for my purchase?

Your credit card will be charged immediately upon clicking the order confirmation button. All purchases transacted at ieas.directfrompublisher.com will appear on your bank statement as “Sheridan Books”.

Will I be charged sales tax on my purchase?

In accordance with applicable law, we collect tax in all states, when appropriate. Sales tax is applied to the total amount of the order (excluding any shipping charges) and is based on the shipping address. Electronic deliverables are considered to be “shipped” to the billing address. Many states do not require tax be paid on digital products such as e-books.

Can I buy chapters of a book?

Yes. Chapter-by-chapter PDF e-book purchases are available for select multi-contributor volumes.

What are your refund and return policies?

We do not provide refunds for digital content (unless files arrive corrupted). Our print books are sold on a non-returnable basis, except in the case of physical defects. If you need assistance with your purchase or would like to return defective printed materials, please use the Contact Us form accessible by clicking the “Contact” link found on the upper left of every page.

What if I need technical or other support?

Please use the Contact Us form for all questions. It is accessible by clicking the “Contact” link found on the upper left of every page. A representative will respond as soon as possible (usually within 2 business days).

How can I be notified about new publications?

We announce our latest publications through our mailing list. You can subscribe here: http://ieas.berkeley.edu/publications/mailing.html

What is your estimated delivery time for print books.?

We strive to fill all orders within a week of receipt. Depending on whether you request FedEx shipping or Media Mail (available only within the United States), your books should arrive within 1 and 4 weeks of ordering.

How are your print books made?

Our books are printed using offset lithography on acid-free paper. Recent books are sewn in signatures. Our hard-copy books are not digitally printed on demand.

The term e-book refers to an electronic version of a printed book. All e-books published by IEAS are PDFs and can be read on personal computers and mobile devices using Adobe Reader (click here for free download) or any other PDF reader.

Our PDF e-books have a fixed layout that preserves the image of the printed book. This maintains the original pagination so scholars can locate and cite passages with accuracy and ease. All our e-books are fully searchable, including Chinese-Japanese-Korean (CJK) characters. They are also internally bookmarked and linked, so users can jump from the Table of Contents and Index to the appropriate chapter or page.  

How is the PDF e-book delivered? Can I download my e-book?
After purchase, you will receive a confirmation e-mail with a link to access and download your e-book. You can also access or download your e-book from “My eLibrary,” found on your account page.

What is My eLibrary?
My eLibrary is a web portal that allows you to access, read, and download your e-book purchases. You can access My eLibrary through your account page.

Can I read my e-books offline?
Yes. All our PDF titles are free of DRM (Digital Rights Management) protective software and may be downloaded and read offline on your personal computer or mobile device.

Will you be adding more e-book formats?
We currently have no plans to sell our books in other e-book formats. We are providing e-books only as PDFs, because PDF has the widest range of compatibility across reader platforms.

May I share my PDF e-books?
E-books and e-book chapters are sold on a single-user basis and may not be freely circulated. If you are an instructor, please use the Contact Us form for classroom discount codes.